{"xsrfToken":"50c44c1a683d91df570b1c1535098b544fc09ea2_lout","branding":{"id":"1","key":"ls","name":"Limecube Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/abe697be-9be3-4817-8a25-48372214fa61/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjY2NTg1Yy03ZTJlLTRiNGEtOGFkYi1lZWFmNTQ5YzQwMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiZTY5N2JlLTliZTMtNDgxNy04YTI1LTQ4MzcyMjE0ZmE2MSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzg4OTMsIm5iZiI6MTczMjE3ODI5M30.Qekx2j_tiPXo0i33A4xEDobQD0nzZpoYKHlfAfrPm_s&client=7f66585c-7e2e-4b4a-8adb-eeaf549c4012&mode=fit","logoId":"abe697be-9be3-4817-8a25-48372214fa61","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Limecube support page","sharedPortalName":"Limecube Support Page","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Limecube support page","sharedPortalName":"Limecube Support Page","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c1c26","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"ls","projectId":10000,"serviceDeskId":1,"name":"Limecube Support","description":"<p>Welcome! You can raise a request for Limecube Support using the options provided.</p>\n<p>Before logging a ticket:<br> 1) please see if your answer is in our <a href=\"https://support.limecube.co\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support centre</a><br> 2) Have your support code ready. This is found at the bottom of your site's admin.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"17","name":"Security Incident","descriptionHtml":"<p>Concerned you have been hacked? Fill out this form and provide as detailed a description as possible. Detail is important as it could help us solve the issue in a much shorter period of time.</p>","callToAction":"Security Incident","introHtml":"<p>Concerned you have been hacked? Fill out this form and provide as detailed a description as possible. Detail is important as it could help us solve the issue in a much shorter period of time.</p>","icon":10521,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature or Improvement","descriptionHtml":"","callToAction":"Suggest a new feature or Improvement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"<p>Have you checked our our help articles? <a href=\"https://support.limecube.co/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.limecube.co/</a></p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,6,7,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LS","userLanguageHeader":"Spam or junk mail folder","userLanguageMessageWiki":"<p>Please check your spam or junk mail folder if you haven't received a response from us, as we normally respond in 2-4 hours.</p>","defaultLanguageHeader":"Spam or junk mail folder","defaultLanguageMessage":"Please check your spam or junk mail folder if you haven't received a response from us, as we normally respond in 2-4 hours.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjY2NTg1Yy03ZTJlLTRiNGEtOGFkYi1lZWFmNTQ5YzQwMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzk0OTMsIm5iZiI6MTczMjE3ODI5M30.Z47rWpIZSunNlO8V2UN5cB1ghScHJNBsD6qhqBnKctM","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"7f66585c-7e2e-4b4a-8adb-eeaf549c4012","tokenDurationInMins":20}},"reqCreate":{"id":17,"projectId":10000,"form":{"name":"Security Incident","descriptionHtml":"<p>Concerned you have been hacked? Fill out this form and provide as detailed a description as possible. Detail is important as it could help us solve the issue in a much shorter period of time.</p>","callToAction":"Security Incident","intro":"<p>Concerned you have been hacked? Fill out this form and provide as detailed a description as possible. Detail is important as it could help us solve the issue in a much shorter period of time.</p>","instructions":"<p>Concerned you have been hacked? Fill out this form and provide as detailed a description as possible. Detail is important as it could help us solve the issue in a much shorter period of time.</p>","icon":10521,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10146","label":"Your name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10048","fieldConfigId":"10148","label":"Support Code","description":"Found at the bottom of your sites admin area.","descriptionHtml":"<p>Found at the bottom of your sites admin area.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10038","fieldConfigId":"10137","label":"Your Limecube URL or custom domain name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Incident Concern","description":"Summarise the incident.","descriptionHtml":"<p>Summarise the incident.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Be as descriptive as possible with any details concerning the security breach.","descriptionHtml":"<p>Be as descriptive as possible with any details concerning the security breach.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshots","description":"Any screenshots of errors or suspicious files.","descriptionHtml":"<p>Any screenshots of errors or suspicious files.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/17","calendarParams":{"firstDay":0,"date":"2024-11-21T08:38:13+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjY2NTg1Yy03ZTJlLTRiNGEtOGFkYi1lZWFmNTQ5YzQwMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzk0OTMsIm5iZiI6MTczMjE3ODI5M30.Z47rWpIZSunNlO8V2UN5cB1ghScHJNBsD6qhqBnKctM","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"7f66585c-7e2e-4b4a-8adb-eeaf549c4012","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}