Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Please check your spam or junk mail folder if you haven't received a response from us, as we normally respond in 2-4 hours.
Limecube Support
Welcome! You can raise a request for Limecube Support using the options provided.
Before logging a ticket: 1) please see if your answer is in our support centre 2) Have your support code ready. This is found at the bottom of your site's admin.
Product trial questions
Trying out our product and want more information? Select this and we'll be happy to answer your questions.
Required fields are marked with an asterisk*
{"xsrfToken":"4487a4c14192195ce530bd180f7f361398f1cf95_lout","branding":{"id":"1","key":"ls","name":"Limecube Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/abe697be-9be3-4817-8a25-48372214fa61/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjY2NTg1Yy03ZTJlLTRiNGEtOGFkYi1lZWFmNTQ5YzQwMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiZTY5N2JlLTliZTMtNDgxNy04YTI1LTQ4MzcyMjE0ZmE2MSI6WyJyZWFkIl19LCJleHAiOjE3NzY0ODcxNjcsIm5iZiI6MTc3NjQ4NjU2N30.DKh_JU4hHhfDHtuB9bZqKGv4iXgitbBTVhCmkmo8ths&client=7f66585c-7e2e-4b4a-8adb-eeaf549c4012&mode=fit","logoId":"abe697be-9be3-4817-8a25-48372214fa61","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Limecube support page","sharedPortalName":"Limecube Support Page","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Limecube support page","sharedPortalName":"Limecube Support Page","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c1c26","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ls","projectId":10000,"serviceDeskId":1,"name":"Limecube Support","description":"<p>Welcome! You can raise a request for Limecube Support using the options provided.</p>\n<p>Before logging a ticket:<br> 1) please see if your answer is in our <a href=\"https://support.limecube.co\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support centre</a><br> 2) Have your support code ready. This is found at the bottom of your site's admin.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"17","name":"Security Incident","descriptionHtml":"<p>Concerned you have been hacked? Fill out this form and provide as detailed a description as possible. Detail is important as it could help us solve the issue in a much shorter period of time.</p>","callToAction":"Security Incident","introHtml":"<p>Concerned you have been hacked? Fill out this form and provide as detailed a description as possible. Detail is important as it could help us solve the issue in a much shorter period of time.</p>","icon":10521,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature or Improvement","descriptionHtml":"","callToAction":"Suggest a new feature or Improvement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"<p>Have you asked our AI chatbot? The AI chatbot can help answer most requests instantly.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,6,7,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LS","userLanguageHeader":"Spam or junk mail folder","userLanguageMessageWiki":"<p>Please check your spam or junk mail folder if you haven't received a response from us, as we normally respond in 2-4 hours.</p>","defaultLanguageHeader":"Spam or junk mail folder","defaultLanguageMessage":"Please check your spam or junk mail folder if you haven't received a response from us, as we normally respond in 2-4 hours.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjY2NTg1Yy03ZTJlLTRiNGEtOGFkYi1lZWFmNTQ5YzQwMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIwOTU1MDU3MTYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NjQ4Nzc2NywibmJmIjoxNzc2NDg2NTY3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.5fMH-TQq4gCpJobcZQmy0V5iFliNs6VOunZmbTJmYzk","targetCollection":"upload-user-collection--2095505716","endpointUrl":"https://api.media.atlassian.com","clientId":"7f66585c-7e2e-4b4a-8adb-eeaf549c4012","tokenDurationInMins":20}},"reqCreate":{"id":3,"projectId":10000,"issueType":{"id":"10004","name":"Support"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10541,"iconUrl":"https://limecube.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10146","label":"Your name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10038","fieldConfigId":"10137","label":"Your site URL","description":"Make sure to include https:// at the start of your domain.","descriptionHtml":"<p>Make sure to include https:// at the start of your domain.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Question title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":0,"date":"2026-04-18T04:29:27+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjY2NTg1Yy03ZTJlLTRiNGEtOGFkYi1lZWFmNTQ5YzQwMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIwOTU1MDU3MTYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NjQ4Nzc2NywibmJmIjoxNzc2NDg2NTY3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.5fMH-TQq4gCpJobcZQmy0V5iFliNs6VOunZmbTJmYzk","targetCollection":"upload-user-collection--2095505716","endpointUrl":"https://api.media.atlassian.com","clientId":"7f66585c-7e2e-4b4a-8adb-eeaf549c4012","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}